iStore FAQ
Store & Product Information
What are your store trading hours?
For our store trading hours, please click here.
What are your technical trading hours?
Contact the store on 061 224 046 to book your support appointment today.
How can I contact the store?
For our contact details, please click here.
How does the Nedbank iDeals work?
For more information about iDeals, please click here.
Payment methods
What are your payment methods?
Credit Cards:
In store
We accept all major credit cards including VISA, MasterCard and American Express. VISA and MasterCard debit and cheque cards are also supported. Please check with a sales consultant in store.
Online
We only accept VISA and MasterCard credit cards online.
Returns, exchanges & refunds
What is the refund and exchange policy?
iStore will refund or exchange any online purchases within 7 days from the date of receipt as long as the item has not been used or installed and is returned in the original packaging and that the relevant proof of purchase is provided. A 20% handling fee will be charged on opened / used purchases. Software products cannot be exchanged or refunded. Products will not be refunded or exchanged due to incompatibility. Please check compatibility information before placing an order. A courier collection fee may be charged on refunds and exchanges. iStore will refund the purchase price of any product within 30 days after you cancel your agreement with iStore. iStore will give you a refund based on the original payment method used to buy the products. Where you buy services though the iStore website, you agree that iStore can start providing the services before 7 days have passed from the date that you bought the services.